Management Service Options

SUPREME CARE

Total Property Solution. We find the tenants. We manage the property. We attend to repairs and maintenance. This is our premiere account option. We provide a full service for you.  All of the traditional property management services including finding tenants for your property, management of the property and tenancy, and attending to all repairs and maintenance that can be completed 'on the spot'.

Ideally suited for 'out of town' landlords who require an even cashflow, this is the complete "hands off" option that has the benefit of evening out variations in cashflow due to timing of basic maintenance requests.

The SUPREME CARE option in more detail (all services listed are included in the SUPREME CARE charge except where noted):

  • Advertising & Marketing
    Searching our database of prospective customers to match to your property
    Free listing on our Platinum Properties website
    Free display on our Display Board
    For Rent sign on the property (if allowed and appropriate)
    Otago Daily Times Advertising in our corporate promotion (free up to 20 advertisements)
     

  • Optional Extra Advertising
    Entry on 'Trademe'  ($99.00)
    Listing on www.student.accommodation.co.nz ($39.00)
    Listing on Otago University Students Accommodation list ($80.00)
    Note:  The charges shown are GST inclusive, and are the latest information available to us.  Optional advertising will only be undertaken with the Owners permission, and will be billed to your account

  • Customer Screening/Application
    Check against our own list of known bad tenants.
    Search Tenancy Tribunal orders database for past orders against applicant
    Check with referees supplied by applicant
    Undertake credit check through Veda Advantage (cost $26.35 plus GST) and known tenant default databases
    Completion of Tenancy Agreement and Bond Forms
    Collection of Bond (4 weeks rent) and initial rent and depositing to your account
    Forward Bond to Tenancy Services Centre

  • Collection of rent on your behalf
    Check bank account on due date to confirm rent received.
    If not received, contact tenant immediately to request payment within 24 hours.
    If not received within that time, further follow-up notice advising that payment required within 48 hours or enforcement action will be taken.
    If rent still not received:
        - 10-day notice issued to tenant.
        - Application for arrears filed with Tenancy Services (cost $20.00 GST incl.)
    Prepare a reconciliation of the rental account at the conclusion of a tenancy, and either collect final rent owing or refund tenant as appropriate
    Arrange appropriate distribution of Bond

  • Conduct Property Inspections
    We inspect the property at regular intervals, and forward you a copy of the inspection report. Any maintenance issues are attended to immediately in accordance with the repairs and maintenance service specification below.

  • Repairs and Maintenance Service Specification
    Items identified during a scheduled Property Inspection
    (1)   If it is an item that can be fixed 'on the spot' we will go ahead and do so. Generally this will be something that requires less than 1 hour's labour, and minimal materials. The Property Inspection Report will note such items, and that the work has been completed. (Labour costs for this service are covered by the SUPREME CARE Management charge.)
    (2)   If it is something that cannot be fixed on the spot, but that we would be able to attend to ourselves, we will advise you at the time of forwarding the Property Inspection Report. We will also give you an estimate of the cost involved in attending to the matter, and await your approval before proceeding.
    (3)   If it is something that we are not able to attend to ourselves, we will advise you and seek your instructions. Generally such items will require the services of a qualified tradesperson. We may contact the tradesperson to discuss the problem and get an estimate of the cost involved prior to contacting you, or if it is likely to be a significant piece of work we will get a number of quotes and refer the best to you.

    Items referred by tenants
    As a first step we will visit the property and examine the problem. We then apply the same process as for an item identified during a scheduled property inspection. If it is something that can be fixed on the spot, we will do so at no charge to you. If it is more complicated we will refer the matter to you together with an estimate of the cost before proceeding.

    Repairs and Maintenance Service Charges
    We do not charge a commission for arranging maintenance. Instead all repairs and maintenance services are charged as follows:
    -   All 'on the spot' repairs are included in the SUPREME CARE Management Fee.
    -   For other repairs/maintenance that we can perform we charge $36.00 per hour (plus GST). Materials are charged at cost.
    -   For repairs/maintenance that requires the services of a qualified tradesperson we charge a fixed fee of:
    -   For services costing less than $500, a fee of $36.00 (plus GST)
    -   For services costing more than $500, a fee of $50.00 (plus GST)
    These fees cover the cost of:
    -   initial investigation of the problem.
    -   discussion with appropriate tradesman re likely work required and likely cost.
    -   referring the matter to you for approval.
    -   Checking the work on completion to confirm it has been satisfactorily completed.
    However if it is a more complex project involving the co-ordination of a number of tradesmen (such as a complete renovation), we will review the work involved and quote you a ‘project management fee’. This gives you the opportunity to employ an alternative project manager should you so desire (or manage the project yourself).

  • Communication
    We generally work on an 'exception reporting' basis.  So if everything is proceeding as expected, the only communications you will receive from us are the monthly statements, and deposits to your Bank Account. Exception events that we would normally report to you are: -   Repairs and manitenance issues as above.
    -   If a tenant has missed a rent payment to the stage where we are contemplating issuing a 10-day notice.
    -   If a fixed-term tenancy is about to expire, or a tenant on a periodic tenancy has given notice.
    -   We have arranged a new tenancy of a property.
    -   Other events that will materially affect the flow of cash to you, or that may materially affect the condition of your property.
     

  • Payments
    Surplus funds are deposited to your New Zealand bank account monthly on the first working day of each month.

     

  • SUPREME CARE Fee: 10% (plus GST) of monies collected on your behalf 

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REGULAR CARE

Traditional Property Management
We find the tenant. We manage the property. We organise repairs and maintenance.  The difference between this and the SUPREME CARE option is in the Repairs and Maintenance area.  In the SUPREME CARE option all basic 'on the spot' maintenance is included in the Care charge.  In the REGULAR CARE option repairs and maintenance are charged on a 'time and mileage' basis.

  • Advertising & Marketing
    Searching our database of prospective customers to match to your property
    Free listing on our Platinum Properties website
    Free display on our Display Board
    Otago Daily Times Advertising in our corporate promotion (free up to 15 advertisements)
    For Rent sign on the property (if allowed and appropriate)
     

    Optional Extra Advertising
    Entry on 'Trademe'  ($99.00)
    Listing on www.student.accommodation.co.nz ($39.00)
    Listing on Otago University Students Accommodation list ($40.00)
    Note:  The charges shown are GST inclusive, and are the latest information available to us.  Optional advertising will only be undertaken with the Owners permission, and will be billed to your account

  • Tenant Screening/Application
    Check against our own list of known bad tenants.
    Search Tenancy Tribunal orders database for past orders against applicant
    Check with referees supplied by applicant
    Undertake credit check through Veda Advantage (cost $26.35 plus GST) and known tenant default databases
    Completion of Tenancy Agreement and Bond Forms
    Collection of Bond (4 weeks rent - lodged with Tenancy Bonds Centre) and initial rent.

  • Collection of rent on your behalf
    Check bank account on due date to confirm rent received.
    If not received, contact tenant immediately to request payment within 24 hours.
    If not received within that time, further follow-up notice advising that payment required within 48 hours or enforcement action will be taken.
    If rent still not received:
    - 10-day notice issued to tenant.
    - Application for arrears filed with Tenancy Services (cost $20.00 GST incl.)
    Prepare a reconciliation of the rental account at the conclusion of a tenancy, and either collect final rent owing or refund tenant as appropriate
    Arrange appropriate distribution of Bond

  • Conduct Property Inspections
    We inspect the property at regular intervals, and forward you a copy of the inspection report. Any maintenance issues are attended to immediately in accordance with the repairs and maintenance service specification below.

  • Organise Repairs and Maintenance
    Items identified during a scheduled Property Inspection
    (1)   If it is an item that can be fixed 'on the spot' we will go ahead and do so. Generally this will be something that requires less than 1 hour's labour, and minimal materials. The Property Inspection Report will note such items, and that the work has been completed. Costs will be billed to your account.
    (2)   If it is something that cannot be fixed on the spot, but that we would be able to attend to ourselves, we will advise you at the time of forwarding the Property Inspection Report. We will also give you an estimate of the cost involved in attending to the matter, and await your approval before proceeding.
    (3)   If it is something that we are not able to attend to ourselves, we will advise you and seek your instructions. Generally such items will require the services of a qualified tradesperson. We may contact the tradesperson to discuss the problem and get an estimate of the cost involved prior to contacting you, or if it is likely to be a significant piece of work we will get a number of quotes and refer the best to you.

    Items referred by tenants
    As a first step we will visit the property and examine the problem. We then apply the same process as for an item identified during a scheduled property inspection. If it is something that can be fixed on the spot, we will do so at no charge to you. If it is more complicated we will refer the matter to you together with an estimate of the cost before proceeding.

    Repairs and Maintenance Service Charges
    We do not charge a commission for arranging maintenance. Instead all repairs and maintenance services are charged as follows:
    -   For repairs/maintenance that we can perform we charge $36.00 per hour (plus GST). Materials are charged at cost.
    -   For repairs/maintenance that requires the services of a qualified tradesperson we charge a fixed fee of:
    -   For services costing less than $500, a fee of $36.00 (plus GST)
    -   For services costing more than $500, a fee of $50.00 (plus GST)
    These fees cover the cost of:
    -   initial investigation of the problem.
    -   discussion with appropriate tradesman re likely work required and likely cost.
    -   referring the matter to you for approval.
    -   Checking the work on completion to confirm it has been satisfactorily completed.
    However if it is a more complex project involving the co-ordination of a number of tradesmen (such as a complete renovation), we will review the work involved and quote you a ‘project management fee’. This gives you the opportunity to employ an alternative project manager should you so desire (or manage the project yourself).

  • Communication 
    We generally work on an 'exception reporting' basis.  So if everything is proceeding as expected, the only communications you will receive from us are the monthly statements, and deposits to your Bank Account. Exception events that we would normally report to you are:
    -   Repairs and manitenance issues as above.
    -   If a tenant has missed a rent payment to the stage where we are contemplating issuing a 10-day notice.
    -   If a fixed-term tenancy is about to expire, or a tenant on a periodic tenancy has given notice.
    -   We have arranged a new tenancy of a property.
    -   Other events that will materially affect the flow of cash to you, or that may materially affect the condition of your property.

  • Payments
    Surplus funds are deposited to your New Zealand bank account monthly on the first working day of each month.

  • REGULAR CARE Fee: 8% (plus GST) of rent received .

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CUSTOM CARE 

If none of our standard packages is right for you then we are happy to discuss developing a Custom Care package for you. 

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RENTAL APPRAISALS

We can conduct a full market appraisal of your property for a fee of $50 plus GST per property.     This fee is refunded if you become a client of Platinum Properties (a division of Propercare Ltd).

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PROPERTY INSPECTIONS

If all you need is an independent inspection of your property we are happy to undertake an inspection on your behalf.

The fee for Property Inspections is $40 plus GST for properties up to 3 bedroom, $60.00 plus GST for larger properties.

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Our tiered account structure appeals to a wide range of investors looking for good returns from their portfolio.